We want you to be completely satisfied with your order. If something doesn’t feel quite right, we’re here to help.
You can return or exchange all full-price orders within 5 days of delivery.
To initiate a return, exchange, or store credit:
Please contact us directly:
- Email: hello@mayanthony.com
- WhatsApp: +2347074131656
We’ll personally guide you through the next steps and help you choose the best resolution – whether that’s a size exchange or store credit.
Your Options:
- Exchanges: Available on all eligible orders.
- Store Credit: Prefer something else later? We can issue store credit.
- Refunds: We do not refund to your original payment method. Eligible returns are settled as an exchange or store credit.
Return Policy Details:
- Items must be unworn, unused, and in resalable condition, with the original shoe box and packaging.
- Please place the shoe box inside suitable outer packaging to help minimise return shipping cost and reduce damage in transit. Do not attach labels directly to the shoe box.
- Full-price items may be returned within 5 days of delivery.
- Items purchased at a discount of 20% or more may be exchanged within 3 days of delivery of there is a sizing issue
- Socks can only be returned if unopened and in original packaging.
- Eligible returns are accepted for store credit or exchange only.
- You are responsible for return shipping cost, safe packaging, and delivery to our factory.
- Please use a tracked and insured service, as we cannot be liable for items lost or damaged in transit.
Damaged Items:
Please inspect your order upon delivery. If you receive a damaged item, contact us within 7 days with photographs and your order reference so we can review the issue. Where confirmed, we will repair, remake, or replace the pair at no cost. If a replacement cannot be made, we will issue store credit for the full purchase price.
Exceptions / Non-Returnable:
- Used or worn items.
- Items not in resalable condition.
- Returns received outside the applicable return window.
- Personalised or custom embroidery that is not defective.
- Final sale items and gift cards.
If you have any questions, please contact hello@mayanthony.com. We will be happy to assist.